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Terms of Service

Last updated: March 26, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a binding legal agreement between you ("Client," "you," or "your") and Ohio LED Wall, a service of Hi-Tech Security Solutions LLC ("Company," "we," "us," or "our"). By booking, paying for, or using our LED wall rental services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

If you do not agree to these Terms, you may not use our services. We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to our website.

2. Description of Service

Ohio LED Wall provides professional LED video wall rental services for events, installations, and productions in Northeast Ohio. Our services include:

  • Rental of LED video wall equipment (Single or Dual configurations)
  • Professional delivery and setup at your venue
  • On-site operation support and technical assistance
  • Removal and cleanup after your event

Specific service details, including equipment specifications, rental duration, and pricing, are confirmed in your booking agreement.

3. Booking & Payment

Booking Process

To book our services, you must complete our online booking form or contact us directly. We will confirm availability and send you a formal quote. Your booking is not confirmed until you:

  1. Receive and review a detailed booking confirmation
  2. Provide all required event details (date, location, setup/teardown times)
  3. Pay the required deposit

Payment Terms

A deposit of 50% of the total rental fee is required to confirm your booking. The remaining balance is due 7 days before your event date. Payments are processed securely through our payment processor.

Cancellation Policy

Cancellation Refund Schedule:

  • More than 48 hours before event: 100% refund of deposit and payments
  • 24–48 hours before event: 50% refund of payments
  • Less than 24 hours before event: No refund (deposit and payments are forfeited)

Cancellations must be made in writing to noreply@ohioledwall.com or by calling (216) 233-8544. Refunds, if applicable, will be processed within 5–7 business days.

4. Equipment Use & Client Responsibilities

Venue Requirements

The Client is responsible for ensuring the venue meets the following requirements:

  • Power Supply: Adequate electrical power supply (specifications provided at booking). Dedicated circuits are required.
  • Space & Access: Adequate space for equipment setup, delivery truck access, and safe equipment placement
  • Environmental Conditions: For outdoor installations, the venue must be free from excessive moisture, water, or debris that could damage equipment
  • Insurance: Client is responsible for event liability insurance that covers equipment rental

Equipment Use Rules

  • The LED wall equipment remains the property of Ohio LED Wall at all times
  • Client shall not modify, disassemble, or tamper with the equipment
  • Equipment must be operated according to our technician's instructions
  • Client is liable for damage caused by misuse, negligence, or failure to follow safety guidelines

5. Liability Limitations

Company's Limited Liability

To the fullest extent permitted by law, Ohio LED Wall shall not be liable for:

  • Event outcomes, event cancellations, or attendance issues
  • Weather delays or unforeseen conditions that impact setup or operation
  • Power outages, electrical failures, or internet connectivity issues beyond our control
  • Loss of profits, loss of data, or indirect/consequential damages
  • Third-party claims or damage to property not caused by our equipment

Client Indemnification

Client agrees to indemnify and hold harmless Ohio LED Wall, its owners, employees, and agents from any claims, damages, liabilities, or expenses arising from:

  • Client's use of the LED wall equipment
  • Client's violation of these Terms
  • Damage to third-party property at the event
  • Injury or harm caused by Client's negligence or misuse of the equipment

6. Force Majeure & Acts Beyond Our Control

Ohio LED Wall shall not be liable for failure to perform services due to unforeseen circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (severe weather, flooding, earthquakes)
  • Acts of God or severe weather events
  • Equipment failure or mechanical breakdown
  • Vehicle accidents or delivery impossibility
  • Public health emergencies or government restrictions

In such cases, we will notify you immediately and work toward alternative solutions. Refunds will be issued according to our cancellation policy.

7. Cancellation by Ohio LED Wall

Ohio LED Wall reserves the right to cancel or delay your booking in the following circumstances:

  • Equipment malfunction or unavailability
  • Venue conditions deemed unsafe or unsuitable for equipment operation
  • Client fails to pay required deposits or balance
  • Client misrepresents event details or safety requirements
  • Force majeure events beyond our control

In the event of cancellation by us (except for Client non-payment), a full refund will be issued. We will make reasonable efforts to reschedule your event.

8. Intellectual Property

All content, designs, branding, and intellectual property displayed through our LED wall services remain the property of Ohio LED Wall or our licensed partners. Client agrees not to:

  • Reproduce, copy, or distribute proprietary content
  • Use our branding or logos without written permission
  • Claim ownership of the equipment or its design

Client retains ownership of content they provide for display on the LED wall.

9. Data & Privacy

Client information provided during booking (name, contact details, event location, etc.) is handled in accordance with our Privacy Policy. We use this information solely to fulfill your rental and communicate with you about your event.

10. Governing Law & Jurisdiction

These Terms of Service and any disputes arising from your use of our services shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of laws principles. All disputes shall be subject to the exclusive jurisdiction of the courts located in Cuyahoga County, Ohio.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically for updates.

12. Entire Agreement

These Terms of Service, together with our Privacy Policy and any booking agreements, constitute the entire agreement between you and Ohio LED Wall regarding your rental. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Contact Us

For questions about these Terms of Service or to report concerns, please contact us:

Ohio LED Wall
(A service of Hi-Tech Security Solutions LLC)
Email: info@ohioledwall.com
Phone: (216) 233-8544
Location: Northeast Ohio
Governing Law: State of Ohio, Cuyahoga County

Privacy Policy Terms of Service Contact

© 2026 Ohio LED Wall. All rights reserved. A service of Hi-Tech Security Solutions LLC.